{"id":369,"date":"2008-04-28T09:23:40","date_gmt":"2008-04-28T16:23:40","guid":{"rendered":"http:\/\/www.bspcn.com\/2008\/04\/28\/the-great-ubuntu-girlfriend-experiment\/"},"modified":"2008-04-28T09:23:40","modified_gmt":"2008-04-28T16:23:40","slug":"the-great-ubuntu-girlfriend-experiment","status":"publish","type":"post","link":"http:\/\/localhost\/wordpress\/2008\/04\/28\/the-great-ubuntu-girlfriend-experiment\/","title":{"rendered":"The Great Ubuntu-Girlfriend Experiment"},"content":{"rendered":"
Written by Content Consumer<\/a><\/p>\n Is Ubuntu usable enough for a non-tech-savvy girlfriend yet?<\/p>\n Introduction<\/strong><\/p>\n I’ve toyed with Linux since 2002, when I first installed Mandrake. With the latest release of Ubuntu, I was interested to see how far Linux had come since then in terms of being used easily by the mainstream. So, I tricked my grudging girlfriend Erin into sitting down at a brand new Ubuntu 8.04 installation and performing some basic tasks. It’s surprising how many seemingly simple things become complicated and even out of reach for someone without a knowledge of Linux. There are a lot of little things that could be done to make the experience a lot more friendly for non-computer-literate people – some of them easy to implement, others not at all. I’ve toyed with Linux since 2002, when I first installed Mandrake. With the latest release of Ubuntu, I was interested to see how far Linux had come since then in terms of being used easily by the mainstream. So, I tricked my grudging girlfriend Erin into sitting down at a brand new Ubuntu 8.04 installation and performing some basic tasks. It’s surprising how many seemingly simple things become complicated and even out of reach for someone without a knowledge of Linux. There are a lot of little things that could be done to make the experience a lot more friendly for non-computer-literate people – some of them easy to implement, others not at all.<\/p>\n <\/a><\/p>\n Erin’s knowledge of computers is limited to word processors, spreadsheets, Photoshop and a reasonable amount of browsing on the Web. Fairly standard stuff for a university philosophy student. All I did to the system (before leaving Erin at the log-in screen) was to install it and create a user account for her. She had no problems logging in, and loved the stylised heron background. Then I gave her one by one the tasks I’d set her. I didn’t give her any help at all. Erin’s knowledge of computers is limited to word processors, spreadsheets, Photoshop and a reasonable amount of browsing on the Web. Fairly standard stuff for a university philosophy student. All I did to the system (before leaving Erin at the log-in screen ) Was to install it and create a user account for her. She had no problems logging in, and loved the stylised heron background. Then I gave her one by one the tasks I’d set her. I didn’t give her any help at all.<\/p>\n First task: Tell me what the capital of Bosnia is.<\/strong> First task: Tell me what the capital of Bosnia is.<\/strong><\/p>\n As soon as she heard this, Erin grinned, rolled her eyes and said “easy!” Her eyes found the Firefox shortcut at the top of the screen, and very soon Wikipedia told her Sarajevo. A good start, the task was completed with absolutely no trouble at all. As soon as she heard this, Erin grinned, rolled her eyes and said “easy!” Her eyes found the Firefox shortcut at the top of the screen, and very soon Wikipedia told her Sarajevo. A good start, the task was completed with absolutely no trouble at all.<\/p>\n Second task: Watch a video on YouTube.<\/strong> Second task: Watch a video on YouTube.<\/strong><\/p>\n (note: this is a problem specifically with YouTube – it detects whether or not you have Flash using JavaScript and then puts a link to Adobe’s webpage instead of displaying the plugin. Firefox’s standard behaviour is to ask you to install it in an automated fashion. Just bad luck I happened to choose YouTube!)<\/em> (note: this is a problem specifically with YouTube – it detects whether or not you have Flash using JavaScript and then puts a link to Adobe’s webpage instead of displaying the plugin. Firefox’s standard behaviour is to ask you to install it in an automated fashion. Just bad luck I happened to choose YouTube!)<\/em><\/p>\n This proved more problematic. Erin went to YouTube and searched for a Beatles video, and seemed to assume that it would work straight away. When it told her that she needed a plug-in she groaned, but clicked the link they gave her. It took her to the official Flash plug-in page, and gave her the option of downloading a gzipped tarball, an RPM or a YUM. This proved more problematic. Erin went to YouTube and searched for a Beatles video, and seemed to assume that it would work straight away. When it told her that she needed a plug-in she groaned, but clicked the link they gave her. It took her to the official Flash plug-in page, and gave her the option of downloading a gzipped tarball, an RPM or a YUM.<\/p>\n <\/a><\/p>\n Because she’s using Ubuntu, the RPM and the YUM are going to be of no use – not that she knows this. Erin tried the .tar.gz, and it downloaded to her home folder. It opened in the archive manager, and she extracted it to the default. Then, she was lost. She tried double-clicking the file, and Ubuntu just asked her what she’d like to do with it. The option “run” results in it crashing. No clue was given to her that she should open up a terminal and type ‘.\/flashplayer-installer’. To be fair, there are links to installation instructions, but the average person acclimatised to Windows is not expecting to have to read complex information before installing a program – all they need to do is double click it. Obviously her attempts with the RPM and the YUM went nowhere. Frustrated, Erin conceded defeat. Because she’s using Ubuntu, the RPM and the YUM are going to be of no use – not that she knows this. Erin tried the. Tar.gz, and it downloaded to her home folder. It opened in the archive manager, and she extracted it to the default. Then, she was lost. She tried double-clicking the file, and Ubuntu just asked her what she’d like to do with it. The option “run” results in it crashing. No clue was given to her that she should open up a terminal and type ‘. \/ flashplayer-installer’. To be fair, there are links to installation instructions, but the average person acclimatised to Windows is not expecting to have to read complex information before installing a program — All they need to do is double click it. Obviously her attempts with the RPM and the YUM went nowhere. Frustrated, Erin conceded defeat.<\/p>\n <\/a><\/p>\n There are other ways to install flash on Ubuntu, such as by using the inbuilt package manager. Why doesn’t Firefox tell her to do this, or do it automatically like Rhythmbox does with codecs? Ubuntu ship Firefox with their own special modifications, couldn’t this be one of them? There are other ways to install flash on Ubuntu, such as by using the inbuilt package manager. Why doesn’t Firefox tell her to do this, or do it automatically like Rhythmbox does with codecs? Ubuntu ship Firefox with their own special modifications, couldn ‘T this be one of them?<\/p>\n Third task: Download a Spice Girls Album<\/strong> Third task: Download a Spice Girls Album<\/strong><\/p>\n Erin’s first reaction was to go to the Applications menu, and look first in the Sound & Video folder, and then in Internet. I presumed that she was looking for some kind of Limewire equivalent. Erin has downloaded music using uTorrent before in Windows, so she went and got utorrent.exe from their website. It downloaded, and she double clicked it. It asked her if she wanted to open it with an application, and, confused, she tried to open the executable with itself. Erin’s first reaction was to go to the Applications menu, and look first in the Sound & Video folder, and then in Internet. I presumed that she was looking for some kind of Limewire equivalent. Erin has downloaded music using uTorrent before in Windows , So she went and got utorrent.exe from their website. It downloaded, and she double clicked it. It asked her if she wanted to open it with an application, and, confused, she tried to open the executable with itself.<\/p>\n When this didn’t work, she sat frowning for a while before heading to ScrapeTorrent (where I’d shown her to get torrents months and months ago.) She downloaded a Spice Girls torrent and it asked her if she wanted to open it with “Transmission”. She hesitated, then clicked yes. It started downloading immediately to her Desktop. She sat back, folded her arms and gave me a self-satisfied smirk. When this didn’t work, she sat frowning for a while before heading to ScrapeTorrent (where I’d shown her to get torrents months and months ago.) She downloaded a Spice Girls torrent and it asked her if she wanted to open it with “Transmission”. She hesitated, then clicked yes. It started downloading immediately to her Desktop. She sat back, folded her arms and gave me a self-satisfied smirk.<\/p>\n <\/a><\/p>\n The only problem I see here is the name of Transmission in the menu. I imagine that her problems would’ve been reduced if only they listed “Transmission BitTorrent Client” instead. How on earth is a user supposed to know what Transmission is? The icon certainly doesn’t help. They do this with “Firefox Web Browser”, so why not Transmission? Weird. They could even just put “file-sharing client”, and when it loads up for the first time a wizard can help the user understand what BitTorrent is and how it works. The only problem I see here is the name of Transmission in the menu. I imagine that her problems would’ve been reduced if only they listed “Transmission BitTorrent Client” instead. How on earth is a user supposed to know what Transmission is? The icon certainly doesn’t help. They do this with “Firefox Web Browser”, so why not Transmission? Weird. They could even just put “file-sharing client”, and when it loads up for the first time a wizard can help the user understand what BitTorrent is and how it works.<\/p>\n Fourth task: Draw me a little picture and save it in three formats.<\/strong> Fourth task: Draw me a little picture and save it in three formats.<\/strong><\/p>\n Erin’s done a fair bit of photoshopping before, and from her attitude I could tell she thought it’d be easy. She went to the Graphics menu in Applications and selected “OpenOffice.org Drawing”, which makes sense for anyone uninitiated. However, I think she was expecting a simple Paint-esque program. Instead, she had opened an unfamiliar vector-based illustrator. It took her a long time just to find the buttons to make a line, or change colours. Eventually she made the picture and saved it as three formats. Because she went to “Save As\u2026” instead of “Export\u2026” she could only save it in strange and unfamiliar formats such as odg, otg, sxg. I could tell that she was perplexed as to why she couldn’t just save it in the formats she was used to. Erin’s done a fair bit of photoshopping before, and from her attitude I could tell she thought it’d be easy. She went to the Graphics menu in Applications and selected “OpenOffice.org Drawing”, which makes sense for anyone uninitiated. However, I think she was expecting a simple Paint-esque program. Instead, she had opened an unfamiliar vector-based illustrator. It took her a long time just to find the buttons to make a line, or change colours. Eventually she made the picture and saved it as three formats. Because she went to “Save As\u2026” instead of “Export\u2026” she could only save it in strange and unfamiliar formats such as odg, otg, sxg. I could tell that she was perplexed as to why she couldn’t just save it in the formats she was used to.<\/p>\n Obviously not having experience with a vector-based illustrator was Erin’s downfall in this task – but, then, how many people have<\/em> used one? I don’t understand why there isn’ta program like KDE’s KPaint for Gnome\/Ubuntu. (Also, why is OpenOffice.org Drawing installed in the Base package? Seems pretty unnecessary – if only because I don’t know anyone who uses a program like it.) Obviously not having experience with a vector-based illustrator was Erin’s downfall in this task – but, then, how many people have<\/em> used one? I don’t understand why there isn’ta program like KDE’s KPaint for Gnome \/ Ubuntu . (Also, why is OpenOffice.org Drawing installed in the Base package? Seems pretty unnecessary – if only because I don’t know anyone who uses a program like it.)<\/p>\n Fifth Task: Burn an album from my music collection.<\/strong> Fifth Task: Burn an album from my music collection.<\/strong><\/p>\n Erin knows that my music collection is on the same computer that she is using, in Windows. Before trying to find it, though, she looked for a CD burning program in the Sound & Video menu and found it with “Brasero Disc Burning”. Thankfully it wasn’t just called Brasero. I was impressed with the way it opened straight up to a screen with four big buttons, each with the common tasks anyone would want to do. Erin had no problems working out which button to push, and then it asked her which files to add. Erin knows that my music collection is on the same computer that she is using, in Windows. Before trying to find it, though, she looked for a CD burning program in the Sound & Video menu and found it with “Brasero Disc Burning”. Thankfully it wasn’t just called Brasero. I was impressed with the way it opened straight up to a screen with four big buttons, each with the common tasks anyone would want to do. Erin had no problems working out which button to push, and then it asked her which files to add.<\/p>\n <\/p>\n Erin looked in her Music folder (created by default in Ubuntu), and her home folder and the desktop. She avoided the “492.8GB Media”, which is my Windows partition, and the many strange and unhelpfully-named folders in “Filesystem” could only have scared her. She minimised Brasero and went to the “Places” menu for the first time, launching the search program. She tried searching for music in her home directory and music folder, but found nothing, and didn’t try “Filesystem” or “492.8GB Media”. She also told me later that she thought it was stupid that you couldn’t specify which type of file you want to find. Nevertheless, she was unable to burn an album from my music collection. Erin looked in her Music folder (created by default in Ubuntu), and her home folder and the desktop. She avoided the “492.8GB Media”, which is my Windows partition, and the many strange and unhelpfully-named folders in “Filesystem” could only have scared her. She minimised Brasero and went to the “Places” menu for the first time, launching the search program. She tried searching for music in her home directory and music folder, but found nothing, and didn’t try ” Filesystem “or” 492.8GB Media “. She also told me later that she thought it was stupid that you couldn’t specify which type of file you want to find. Nevertheless, she was unable to burn an album from my music collection.<\/p>\n <\/a><\/p>\n No problems with Brasero, their team did well for making it so user-friendly. However, Ubuntu really should be make more clear where the computer’s other partitions are. It should detect if there are Windows installations on the machine and provide well-named shortcuts to them. If this had been done, there wouldn’t’ve been any trouble. Also, the search function should, instead of “Filesystem”, have a “Whole Computer” option. How is someone not experienced with Linux supposed to know that folders like “etc”, “dev” and “mnt” contain all the workings and files on the machine? No problems with Brasero, their team did well for making it so user-friendly. However, Ubuntu really should be make more clear where the computer’s other partitions are. It should detect if there are Windows installations on the machine and provide well – named shortcuts to them. If this had been done, there wouldn’t’ve been any trouble. Also, the search function should, instead of “Filesystem”, have a “Whole Computer” option. How is someone not experienced with Linux supposed to know that folders like “etc”, “dev” and “mnt” contain all the workings and files on the machine?<\/p>\n Sixth Task: Change the speed of the mouse<\/strong> Sixth Task: Change the speed of the mouse<\/strong><\/p>\n No issues here, Erin found “System ? Preferences ? Mouse” within a few seconds and the slider bar was right there. Easy. No issues here, Erin found “System ? Preferences ? Mouse” within a few seconds and the slider bar was right there. Easy.<\/p>\n Seventh Task: Change the theme of the computer.<\/strong> Seventh Task: Change the theme of the computer.<\/strong><\/p>\n Again, very simple. Though she moved down to the Ts to find “Theme” first, she saw “Appearance” soon after and changed the theme to Mist. Couldn’t be simpler. Again, very simple. Though she moved down to the Ts to find “Theme” first, she saw “Appearance” soon after and changed the theme to Mist. Couldn’t be simpler.<\/p>\n Eighth Task: Find a picture on the Intenet and set it as the desktop background<\/strong> Eighth Task: Find a picture on the Intenet and set it as the desktop background<\/strong><\/p>\n Went straight away to a website with background images, and grabbed one. Instead of just clicking the “Set as Desktop Background” option in the right-click menu, she saved the image to her home folder and then changed the background from the Appearance menu she’d found earlier. No problems. Went straight away to a website with background images, and grabbed one. Instead of just clicking the “Set as Desktop Background” option in the right-click menu, she saved the image to her home folder and then changed the background from the Appearance menu she’d found earlier. No problems.<\/p>\n Ninth Task: Change screen resolution.<\/strong> Ninth Task: Change screen resolution.<\/strong><\/p>\n This was easy from the Preferences menu under Screen Resolution, and she changed it to the smallest size available: 720\u00d7400. However, she clicked “Keep settings” straight away, and couldn’t work out how to get it back because the screen was too small to display the entire height of the Screen Resolution menu. Eventually I had to do it for her by tabbing through the options. This was easy from the Preferences menu under Screen Resolution, and she changed it to the smallest size available: 720 \u00d7 400. However, she clicked “Keep settings” straight away, and couldn’t work out how to get it back because the screen was too small to display the entire height of the Screen Resolution menu. Eventually I had to do it for her by tabbing through the options.<\/p>\n